Yes, that's so true. And actually, I did feel a bit sad, because I didn't mean her to get kicked out, but at the same time, if she can't be civil to people, she shouldn't be in the job! Regardless of work ethic. Another chap wrote about it - I didn't find the article until quite recently. He blamed the software and made a lot of good points. He's a member of the 'Blocked By Terry Club' now too. Haha :-D