They believe it is normal wear and tear, and the letting agents say the deposit scheme tends to rule in favour of tenants, so they're trying to reach an agreement.

We've already submitted £1200 of costs including stuff that's missing from the house, but they say they want everything fully costed to help them decide. OMG. We haven't finished yet.

We are only asking for 1/3 of what we've already detailed, with links to online sources of items missing.

I have now sent them receipts from our B&Q expenditure, and the agent says it would be helpful if we had receipts from contractors, but we've been doing the work ourselves.

The law favours tenants, but I hear what you're saying.

They were there for 13 years, which doesn't help. Things do wear out, but this is ridiculous. We are only asking for a small contribution.