The letting agency responsible sold the business to another agency in 2022 and the new agency argued fair wear and tear.

The owner of the old agency has deleted all his social media and disappeared.

We moved to a different agency (third in line) last year, with the goal of getting the rent up. Damage already done, we wanted to see if we could charge existing tenants more, to recover some costs. But they left when we put it up to what the property would be worth in a good state of repair.