I could benefit from being more in charge and snappier with replies. I'm usually so mortified if I've offended someone, that my immediate response is to sympathise. But it's afterwards, when I've thought it through - I write a little rant, as an article (but don't publish it). I don't think I should feel bad about sharing what has helped me, because some negative ninny thinks it's not for them. Grrr. :-)